Delivery Information

SHIPPING & DELIVERY

We usually ship out orders the same day to ensure fast shipping. We use Aramex courier service for all deliveries and every order is assigned a tracking number. When your order leaves our warehouse you will receive an email from us with your tracking number. You may then track your order on the Aramex tracking. International customers could also visit the same link as we are using the same courier service.

Delivery is FREE for more than 1 purchases in Malaysia. Shipping to Peninsula Malaysia is RM6.50 and East Malaysia is RM13. 

International customers may refer to the chart below for delivery fees:

Countries

Price (USD)

Expected Delivery Times (Days)

Singapore

Hong Kong

Australia

Thailand

Indonesia

Philippines

Vietnam

Europe

USA

5

14

21

14

14

14

21

35

33

4

5

5

5

5

5

5

6

7

 

RETURNS POLICY

If the returns tag is still attached and item is in an unaltered and unworn condition, returns will be accepted if delivered back within:

a) 14 days from arrival for local delivery

b) 21 days from arrival for overseas delivery

You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.

* Sale items and purchases made with discount coupons are non-returnable and non-exchangeable.

If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. If you have any other enquiries or feedback, please do not hesitate to email us at info@fiqs.co.

Our working hours are weekdays from 9am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.

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